I recieved a message in Deaf forums, I thought I could post this here to share with you:
C/O Jim Sorenson
4393 South Riverboat Road, Suite 300
Salt Lake City, Utah 84123
Hi Jim Sorenson,
I'm still unhappy with your videophone device because it's impossible to call other Video Relay Service. I understand that you wanted us to use your Sorenson VRS. But still, it's NOT a quick connection and its very poor quality also while they mentioned that we were held up and it's shut down like a privacy wall. It's very rude and treated us like very low. It's unlike a regular TTY to make a connection with the relay service very quickly. I don't like Sorenson VRS to call me back, because whenever I'm done with other VRS through my computer's webcam. Afterward, the SVRS really pester repeats to call me and asked what numbers to call. I told them too late. I know that other VRS providers like SprintVRS that they have a very quick connection. And their quality is awesome, very professional and friendly. The SprintVRS installers are very honestly people to tell us the truth what Sorenson and Sprint have offered, I can see that Sprint employees are very neutral while Sorenson installer are telling us that DLINK VP is poor quality and have to use by IP address only and SVRS installers mentioned that DLINK VP does not use any telephone to call. Afterward, I learned a lot and realized that both have separated own database server... That's very shame. Now I'm telling you who were the responsibility?
You need to check out with Tom Scuderi your employee, he's been instructing us many wrong ways. I'm sick of the way, he called me a several times and tell me to use up SVRS MORE minutes which is not my fault that I couldn't be patient to wait for SVRS' response. I felt not privacy when Tom Scuderi told me how many minutes I have used so far. Also, I hav! e a very good friend of mine who works as SVRS installer under Tom, the installer told me how bad Tom talked the way to him like verbal abuses with swear words etc. I told him that's him the way he usually talks to me on videophone call. I told other my friends regarding to this issues. . So, I called SprintVRS and asked if they do usually check out that I'm using their VRS or not. They said it's against the FCC regulations. I'm really surprised about the difference. Everyone agreed with me.
I learned a lot that I still don't understand why you put us in a private gateway IP address; I have heard a lot that elderly Florida people have purchased the DLINK for their children which they can't reach kids by their VP numbers. What a waste of money. Other Deaf people have DLINK videophone; I still can't reach them by my VP numbers.
At last thing, You could improve your Sorenson VRS if only a few things are changed like " DLINK VP and VP 100" registered numbers merged into one data base server, that we all can be reached by VP numbers like the way, we have many different kind of TTY that can be always reached very simple. So, everyone will feel more peaceful. Tell Tom Scuderi to leave his customers alone. He's very unprofessional to tell us about other VRS. He should be neutral. You probably didn't know until now you read what I'm saying. Please be alerted that People prefer the freedom of choice. Let me warn you, next time I will put my VCR recording on if any SVRS calls me regarding to any illegal conversation. I would make it copied and be mailing to you and CC's to FCC's office.
I prefer myself to be a low profile; you may never know Deaf Community can be threatening to me.
Sincerely,
Florida Customer
CC's to Federal Communications Commission
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